FAQS
Who is TeleFlow?
A company that provides AI phone services. We pair well with home contractor type of service companies that rely on appointment scheduling, for their quotes and jobs.
Where is TeleFlow located?
TeleFlow headquarters is in the Atlanta metro area.
What is a TeleFlow AI Receptionist?
The TeleFlow AI Receptionist is an advanced AI-powered phone service designed to handle incoming calls, have conversations, book appointments, and manage phone inquiries seamlessly. It’s like having a receptionist that operates 24/7.
Can the AI Receptionist handle multiple calls at once?
Yes, the TeleFlow AI Receptionist can manage multiple calls simultaneously, ensuring no customer is left waiting. This improves customer satisfaction and streamlines your business operations.
Can I keep my existing business phone number?
Yes, you will continue using your existing business phone number with our system.
How does my AI Receptionist know how to offer my company services?
Your AI Receptionist is set up by a TeleFlow team member using your company information. It is trained to understand the context and answer questions accurately about your company and services.
Can I be notified when my TeleFlow AI Receptionist takes a call?
Yes, you’ll receive a text notification when a call comes in and when new appointments are scheduled.
Does the AI Receptionist record all calls automatically?
Yes, all calls are recorded. Call recordings and transcripts are available in your dashboard’s call activity log.
How will my AI Receptionist know what to say or ask?
Your AI Receptionist can be tailored to fit your specific business needs with scripted responses, business facts, and other relevant information to ensure it accurately represents your company and services.
What happens if the AI Receptionist can't answer a caller's question?
If the AI Receptionist can’t answer a question, it will inform the caller that their inquiry will be sent to a team member for follow-up or transfer the call to a live agent upon request.
Will my AI Receptionist make mistakes?
Mistakes can happen, but the AI can learn and improve. Any errors can be corrected quickly by providing real-time feedback during a test call.
Does my AI Receptionist schedule appointments?
Yes, your AI Receptionist can schedule appointments, freeing up your time for more complex tasks that require a human touch.
Will you integrate my AI Receptionist with my calendar?
Yes, it works seamlessly with Google Calendar or any other digital calendar that you use.
Can my AI Receptionist work with my CRM?
Yes, we can integrate it with your existing CRM. Just request this during your onboarding call.
What if callers know it’s an AI Receptionist?
You can decide how to handle this. Some companies prefer to inform callers that it’s an AI assistant, while others let it respond honestly if asked. It can say, “Yes, I am an AI, but you can speak to me like a person, or I can transfer you to a team member. How can I help you?”
Will my AI Receptionist be able to speak in other languages?
Yes, your AI Receptionist can speak other languages instantly, ensuring excellent service for your diverse clientele.
Can my AI Receptionist make outbound calls?
Yes, you can set up outbound calling campaigns to contact prior clients or old inquiries, promoting new services or products.
What support options are available if I need help setting up or troubleshooting my AI Receptionist?
We offer comprehensive support by phone, so you can talk with a real person at TeleFlow whenever you need assistance.
Do I have to download AI software?
Our TeleFlow app is web-based, all you need is internet access.
Do I need to know AI programming to use it?
No. We handle all the programming and setup for you.
Will my AI Receptionist sound like a robot?
We offer over 100 different natural-sounding voices through leading AI voice generating platforms. There will be more voices added. They are getting better and some sound so human they are undetectable.
How much does it cost?
With TeleFlow you’ll get our white glove service, where we build and customize your AI Receptionist, and tailor it to your company information. There is a one-time set-up fee of $1295. The monthly plan is $147 dollars which gives you one thousand of recorded phone calls with cloud storage of the recordings. If you want to add outbound calls, the monthly fee is $247.
How much is it per minute after the one thousand minutes are used?
After the monthly minutes are used, it will be nineteen cents per minute.
Is there a long-term contract required?
All TeleFlow services are offered on month to month basis. You can cancel anytime.
Does TeleFlow provide services outside of the United States?
No. TeleFlow only provides services in the United States.
How do I get started with TeleFlow AI Receptionist?
Getting started is easy. In just one quick onboarding call with a live TeleFlow representative, your AI Receptionist will be set up and ready to handle your calls.
Are TeleFlow services tax deductible?
Yes, TeleFlow services are tax deductible. Consult with your accountant for details.
How long does it take to activate my account?
There is no waiting! Your AI Receptionist will be customized and activated instantly during your onboarding call.